Help

Coronavirus – how to get help and support on your pension

Whilst we’re working from home due to the coronavirus, we’ve created a dedicated page for members of the Local Government Pension Scheme and the Firefighters Pension Scheme to let you know the best ways to get help with your pension.

I need help registering or logging in to my pension account

To register or log in please click on the 'Login/Register' button on the top of the screen.

I am already registered.

Please enter your Username and Password and click Login

Forgotten your username or password? Click the relevant links to receive a reminder or to answer your security questions

I have received an activation key. .

Please enter the relevant details and click the 'Continue' button to resume with your registration.

I have not yet registered or received an activation key.

Please click 'Request an activation key', complete the form and click the 'Register' button.to resume with your registration.

I have not received my activation key

If the email address you enter matches the address we hold on your records, your activation key will be sent to this email address.

If the email address you enter does not match our records, a member of staff will email your activation key to you within the next 2 working days.

For further assistance please view the User Guide:

On-Line Pension Account User Guide for ACTIVE Members

On-Line Pension Account User Guide for DEFERRED Members

On-Line Pension Account User Guide for PENSIONER Members

On-Line Pensions Account User Guide for FIRE Members

I would like a pensions estimate

Any decision you make about your pension is one of the most important you’ll ever make. It should be an informed decision, preferably, with the help of an independent financial advisor.

To help you with this, we’ve provided a facility that allows you to get an estimate of your retirement benefits any time you like, as many times as you like, directly from your computer, smart phone or tablet, using your online pension account. No e-mails; no post; just information direct to your screen, providing you with a quick, convenient and secure way to check your retirement benefits. If you haven’t registered for your online pension account yet, why not do so today? You’ll need your National Insurance number handy.

Microsoft is phasing out the Internet Explorer browser and therefore many applications like our benefit calculators are no longer supported on this browser. Please use an alternative, like Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.

If the retirement date you’d like an estimate for is less than 12 months away, you can ask us for an estimate by filling in the estimate request form from the forms and resources page of our website. Once we’ve worked out your estimate, we’ll post it to your pension account so it’s kept securely.