Help/Contact us
I need help registering or logging in to my pension account
To register or log in please click on the 'Login/Register' button on the top of the screen.
I am already registered
Please enter your Username and Password and click Login
Forgotten your username or password? Click the relevant links to receive a reminder or to answer your security questions
I have received an activation key
Please click on the complete your registration link enter your details and click the 'Continue' button.
I have not yet registered or received an activation key
Please click on the register button at the bottom of the page and scroll down to click on the ‘register here’ link.
I have not received my activation key
If the email address you enter matches the address we hold on your records, your activation key will be sent to this email address.
If the email address you enter does not match our records, a member of staff will email your activation key to you within the next 2 working days.
You can find more help in the video and guides below:
Your online pension account (09:14)
On-Line Pension Account User Guide for ACTIVE Members
On-Line Pension Account User Guide for DEFERRED Members
On-Line Pension Account User Guide for PENSIONER Members
Or you can get in touch at MyPension@westnorthants.gov.uk
I would like a pensions estimate
Any decision you make about your pension is one of the most important you’ll ever make. It should be an informed decision, preferably, with the help of an independent financial advisor.
To help you with this, we’ve provided a facility that allows you to get an estimate of your retirement benefits any time you like, as many times as you like, directly from your computer, smart phone or tablet, using your online pension account. No e-mails; no post; just information direct to your screen, providing you with a quick, convenient and secure way to check your retirement benefits. If you haven’t registered for your online pension account yet, why not do so today? You’ll need your National Insurance number handy.
Microsoft is phasing out the Internet Explorer browser and therefore many applications like our benefit calculators are no longer supported on this browser. Please use an alternative, like Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.
If the retirement date you’d like an estimate for is less than 12 months away, you can ask us for an estimate by filling in the estimate request form from the forms and resources page of our website. Once we’ve worked out your estimate, we’ll post it to your pension account so it’s kept securely.
Contact us
We need your full name, date of birth, National Insurance reference and email address before we can give you a response.
General queries email: pensions@westnorthants.gov.uk
Problems logging in / registering email: MyPension@westnorthants.gov.uk
Annual benefit statement email: pensionabs@westnorthants.gov.uk
Phone: 01604 366537
Opening hours: Monday - Friday 9am -5pm
Useful links
National LGPS Members website
Information, leaflets and video’s, for members, about the LGPS.
Information and guidance from the regulator of work-based pension schemes in the UK.
The Ombudsman provides a free and impartial service to settle complaints and disputes about pensions.
Pensions information and guidance from Age UK – the country’s largest charity dedicated to helping everyone make the most of later life.
A free and impartial website set up by the UK Government.
How to complain or raise a dispute
If you’re unhappy with our service, please get in touch using the details in the Contact us section. We’ll do our best to put things right or clarify any misunderstandings.
If you’re unhappy about a decision that’s been made about your pension, please ask the person that made the decision to explain why they made it. If you think their decision is wrong, explain why, and ask them to change it. If you’re still unhappy, please read the appropriate guides below depending on whether the decision was made by your employer or the administration authority.