Help - altair Member Self-Service

I need help registering or logging in to my pension account

To register or log in please click on the 'Login/Register' button on the top of the screen.

I am already registered.

Please enter your Username and Password and click Login

Forgotten your username or password? Click the relevant links to receive a reminder or to answer your security questions

I have received an activation key.

Please enter the relevant details and click the 'Continue' button to resume with your registration.

I have not yet registered or received an activation key.

Please click 'Request an activation key', complete the form and click the 'Register' button.to resume with your registration.

I have not received my activation key

If the email address you enter matches the address we hold on your records, your activation key will be sent to this email address.

If the email address you enter does not match our records, a member of staff will email your activation key to you within the next 2 working days.

For further assistance please view the User Guide:

On-Line Pension Account User Guide for ACTIVE Members

On-Line Pension Account User Guide for DEFERRED Members

On-Line Pensions Account User Guide for FIRE Members

I would like a pensions estimate

Any decision you make regarding your Pension is one of the most important decisions you will ever make and it should be an informed decision, preferably, with the help of an independent financial advisor.

To help you with this, we have provided a facility that allows you to obtain an estimate of your retirement benefits any time you like, as many times as you like, directly from your computer, smart phone or tablet, using our Member Self Service website, allowing you to check your benefits immediately, at the touch of a button, from any location. No e-mails; no post; just information direct to your screen, providing you with a quick, convenient and secure way to check your retirement benefits.

If the retirement date you would like an estimate for is less than 12 months away, you can request an estimate from us by completing the estimate request form which is available from the forms and resources page within your pension account, your estimate once processed will be available within your pension account.

Contact us

LGSS Pension’s preferred method of communication is now via email. Members of both funds can email:

Email: pensions@northamptonshire.gov.uk or call: 01604 366537 (9am to 5pm)

If you have a document you wish to send us, please scan and email to the above email address. This preferred secure method will allow the relevant LGSS Pensions Teams to deal with your request in a more timely and efficient manner.

Alternatively if you are unable to scan your documents, please post your documentation to:

LGSS Pensions
One Angel Square
4 Angel Street
Northampton
NN1 1ED

Should you wish to meet with someone from LGSS Pensions to discuss your pension benefits then an appointment can be arranged to suit you, at either our Northampton or Cambridge offices.