I would like to dispute a decision
All pension schemes must have in place a formal complaint procedure, known as the Internal Dispute Resolution Procedure (IDRP).
This procedure gives members of the scheme, spouses and dependants of members, past members and even employees eligible to be members or who are serving any waiting period, the opportunity to formalise their complaint.
There are separate procedures for decisions made by a scheme employer and decisions made by an administering authority. Guidance on how to make a complaint regarding a decision that affects your pension benefits, and/or your entitlement to these, can be found in the 'Disputing an Employer's Decision' and 'Disputing an Administering Authority Decision' sections of our Forms and Resources page.