Resolving Complaints
All pension schemes must have in place a formal complaint procedure, known as the Internal Dispute Resolution Procedure (IDPR).
This procedure gives members of the scheme, spouses and dependants of members, past members and even employees eligible to be members or who are serving any waiting period, the opportunity to formalise their complaint.
There are separate procedures for pension decisions made by a scheme employer and decisions made by an administering authority. Guidance on how to make a complaint reagrding a decision that affects your pension benefits, and/or your entitlement to the these, can be found in the 'Disputing an Employer Decision' and 'Disputing an Administering Authority Decision' sections of our pensioner newsletter forms and factsheets page.