All fields on the ‘Sign Up’ page must be completed. An error message will appear if the data you entered does not match the data we hold on record for you. In this case please email MyPension@westnorthants.gov.uk
If the email address you are using to sign up matches with email address held on our database, you will receive a registration link via return email. If we don’t currently hold an email address for you on our database, you will receive a registration link within 24 hours Monday – Friday (excluding bank hols).
The registration link is valid for 24 hours. If you do not receive the link after this period you will need to request a fresh link by emailing MyPension@westnorthants.gov.uk
If the email address you entered ‘Differs’ to the one held on our database, no registration link will be sent and we will email your initial address advising you to contact us directly by phone to update your details.
We take data security seriously - In order to protect your personal and financial data, please ensure that you do not disclose your log in details with anyone and memorise details in preference to writing them down. If you believe your personal pension data has been compromised, please contact us immediately.