This website is run by West Northamptonshire Council in partnership with Cambridgeshire County Council and Aquila Heywood Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- easily read the text on the screen
- understand instructions that are not purely based on shape, colour, size or sound
- zoom in up to 200% without the text spilling off of the screen
We’ve also made the website text as simple as possible to understand.
This website is compatible with:
- Evergreen versions of Microsoft Edge, Google Chrome, Safari and Firefox
- NVDA version 2019.2.1
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
- some areas of the site are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- screen readers besides NVDA version 2019.2.1 may not perform well or give the best user experience
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email MyPension@westnorthants.gov.uk
- call 01604 366537
We’ll consider your request and get back to you in 5 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us at MyPension@westnorthants.gov.uk or call us on 01604 366537.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
West Northamptonshire Council in partnership with Cambridgeshire County Council and Aquila Heywood Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some text does not have sufficient colour contrast so people with low vision or who are colour blind may struggle to read the content.
There are some instances where links in focus are not highlighted, which can affect people who need to use the tab key to cycle through the links on a page.
We’re working with ShawTrust to help us improve the accessibility of our website.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older versions of our annual report and statement of accounts.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We’re working with ShawTrust to help us improve the accessibility of our website. They’ve produced a report which has highlighted some areas for us to focus on fixing. We plan to work with them to fix these issues.
Preparation of this accessibility statement
This statement was prepared on 19 December 2019. It was last reviewed on 25 May 2021.
This website was last tested on 17 September 2020. The test was carried out by ShawTrust.
ShawTrust tested the entire website for underlying technical errors or issues that could cause accessibility barriers using automated tools. They also manually tested the website with experienced pan-disabled testers, many of which use assistive technologies.