COVID-19 - important information
Whilst we’re still working as normal just from home, it means that the following continue to be the best ways for you to get help with your pension.
Online pension account
The best way to get help and support on your pension queries is to log on to your online pension account If you haven’t joined yet you can register on our website, you’ll need your national insurance number handy.
With your online pension account you can:
- check the current value of your pension
- see what pension savings you could get at retirement
- update your personal details
- see any documents that you've asked for
- upload any documents we’ve asked for
- message us with secure information
We recently published your annual pension statement to your online pension account. Log in now to see your statement.
Our website also has lots of information to help you with your pension, like:
- How do I pay more?
- How do I pay less?
- What are my retirement options?
- Forms, guides, newsletters and videos
Frequently asked questions – COVID-19
The Local Government Association (LGA) have some useful COVID-19 frequently asked questions on their website which should answer any queries you may have about how COVID-19 and your pension
Getting in touch
If you have a more specific query where you can’t find the answer on our website, the LGA website, or you have a form you need to send us, please send a secure email to firstname.lastname@example.org and a member of the team will be in touch using the most appropriate method. You can also now upload documents securely to your online pension account and they will be saved against your record.
If you include a telephone number on your email and tell us that this is your preferred method of communication, we may be able to arrange for one of the team to call you back. In exceptional circumstances, if you don’t have access to email please call 01604 366537 leaving a brief message about the nature of your call and your telephone number and one of the team will call you back.