COVID-19 - important information
We want to reassure you that we’re still working as normal but as many of you will be, we are doing so from home. This means that the way we support you has changed. Here are the best ways for you to get help with your pension.
Online pension account
The best way to get help and support on your pension queries is to log on to your online pension account If you haven’t joined yet you can register on our website, you’ll need your national insurance number handy.
With your online pension account you can:
- check the current value of your pension
- see what pension savings you could get at retirement
- update your personal details
- see any documents that you've asked for
- upload any documents we’ve asked for
- message us with secure information
We will shortly be issuing your annual pension statements and these will be posted to your online pension account. By making sure you can log in now, you’ll be able to see your statement online when they’re published to your pension account
Our website also has lots of information to help you with your pension, like:
- How do I pay more?
- How do I pay less?
- What are my retirement options?
- Forms, guides, newsletters and videos
Frequently asked questions – COVID-19
The Local Government Association (LGA) have some useful COVID-19 frequently asked questions on their website which should answer any queries you may have about how COVID-19 and your pension.
Getting in touch
If you have a more specific query where you can’t find the answer on our website, the LGA website, or you have a form you need to send us, please contact us securely at email@example.com and a member of the team will be in touch using the most appropriate method.